Policies, Guidelines & Resort Etiquette
We do our best to accommodate extraordinary guest requests under extraordinary circumstances, but due to our short season and remote location, we cannot make exceptions to our deposit and cancellation policies.
Booking & Cancellation
All bookings can be made in advance up to 365 days prior to arrival.
Individuals and small groups of 10 or less, not requesting Buffet Meal Service, or special event set-up and special event services, based on availability, can book as late as 2 days in advance, with payment for bookings between 2 to 14 days due in full at time of booking. In order to reserve dates 15 days or greater prior to stay, we require a 50% non-refundable deposit. The remaining balance must be received by us on or before the date 2 weeks (14 days) prior to arrival. If final payment is not received on or before 2 weeks prior to arrival, the reservation is cancelled.
Large events must be booked 91 to 365 days prior to arrival and require a deposit representing 50% of the total cost of booking including taxes and gratuities, due at time of reservation (preferred by bank wire transfer). The remaining balance is due 90-days prior to arrival. *Arrangements for large events are booked through our resort staff (See Event Request Page).
Once event has been booked, individual guests attending can reserve their individual campsites, meals and services, remembering to select the event they are attending on the reservations page.
Payment for additional products and services must also be paid in full online at time of booking.
Cancellations for individuals and small groups of 10 or less received in writing and confirmed by the resort 30 or more days prior to scheduled arrival, are 50% refundable. Less than 30 days written notice, are 100% non-refundable.
Cancellations for large events received in writing and confirmed by the resort 91 or more days prior to scheduled arrival, are 50% refundable with a $500 cancellation fee. If cancellation is received 0-90 days prior to arrival, then the reservation is 100% non-refundable.
Payment for additional products and services is non-refundable.
Payment for meals, activities and services received in writing and confirmed by the resort 30 or more days prior to scheduled arrival, are 50% refundable. Less than 30 days written notice, are 100% non-refundable.
Gift Certificates
Gift certificates are valid for specific dates and seasons only and may be redeemed only by the recipient unless expressly permitted by the owner of the resort. Certificates are non-transferable – person to person or season to season, and they have no cash value. Gratuities are not included in gift certificates awarded to non-profit organizations for the purposes of fundraising, therefore gratuities are due from the certificate holder.
Travel Insurance
We very strongly recommend, for peace of mind, all guests purchase travel insurance.
Liability
Orren Creek Ranch assumes no responsibility whatsoever for personal injury, or loss/damage to vehicles, or personal property of any kind.
Check-In and Check-Out
Check-in time is 2:00 pm. Check-out time is before 12:00 pm (Noon). Early check-in and late check-out are subject to availability. Surcharge may apply.
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All vehicles are to stop upon entering property to check in with staff for their camping permit before proceeding to their campsite.
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Camping permits must be displayed on dashboards.
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Drivers must obey, posted speed limits, signs and be aware of pedestrians, especially children at all times. All Terrain Vehicles, Golf Carts etc. are to stay on the main roads in the resort.
Campsites
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Campsite permit holders must be 18 years of age, or older.
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The Campsite permit holder is responsible for the conduct and behavior of their family and guests.
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A maximum of 4 persons are permitted per campsite.
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Where space permits, a maximum of 3 pieces of shelter equipment is allowed per campsite. Only one of which may be a travel trailer, tent trailer, camper van, motor home or self-propelled camping unit.
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Campfires are only allowed in designated fire pits and only to a maximum of 0.6 metres (2 feet) in height, except during fire restrictions.
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Please be considerate of fellow campers and arrive early (prior to 10:00 p.m.) to set up your campsite. The noise created from setting up is often disturbing to other campers. If this is not possible, please keep noise to a minimum.
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Quiet time is from 11:00 p.m. to 7:00 a.m. All electronic devices are to be turned off during quiet hours so as not to disturb other campers.
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Generators are permitted in the campground, to be used during daytime hours. Quiet time is 11pm to 7am.
Additional Vehicles
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Maximum two vehicles per campsite, including only one RV, tent-trailer, or boat/atv trailer), all other vehicles/trailers must purchase an “Additional Vehicle Permit”, when booking online, or at the resort upon registration and park in the “additional vehicle” parking area. The number of additional vehicles permitted per campsite may be limited resort staff. Additional parking permits must also be displayed visibly on vehicles.
Campsite Visitors
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All visitors to the campground must purchase a day use pass and their vehicles must be parked in the additional vehicle parking area.
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No visitors are allowed to enter the resort after 9:00 p.m.
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Day visitors must leave the resort by 10:00 p.m.
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Overnight visitors must pay “Overnight Guest” fee per person and/or per vehicle fee.
Orientation
For Events we recommend arriving soon after 3pm, to allow ample time to unpack and get settled at your sight. Then join the rest of your party for a Champagne & Appies Reception in “The Bear Necessities” Great Hall / Tent. Enjoy hors d’eurves and appetizers, champagne or refreshment of your choosing and settle in by the fire, for a brief orientation given by the resort management. You will meet your hospitality team, learn to be bear aware, wilderness safety, resort customs and how to register for activities and spa services. Soon after you will be walked to your tent –short grounds tour en-route.
Business Services & Cell Service
By design, there is no in-room /in-tent telephone, or television in tents, but complimentary wifi is available in the Common Area. Also by design, there is no business centre. We make wireless printing available through our office for a nominal fee. Traditional text messaging and cellular calls cannot be sent or received in some areas of the resort. Usually the best reception is in the Common Area. Also, when in Common areas, iMessage, iChat, FaceTime, Whatsapp, Hangouts, Facebook chat and any other web-based messaging applications will keep you connected.
First Aid
There is a Standard First-aid kit available onsite and made available 24/7. All guests are asked to fill-out a pre-arrival form before their stay. Submitted dietary preferences and allergies, environmental and insect bite allergies and other health information is noted in advance, so that staff and service delivery meet requirements.
Pets
Also campers should take anything left behind from their dog, such as food scraps, bones, toys and dog waste.
Dogs are welcome in the campgrounds, following some simple guidelines. We are surrounded by wilderness here. An off-leash dog may inadvertently come in conflict with bears, wolves and cougars or scare birds from critical feeding areas. This type of conflict could have negative consequences for your dog, as well as wildlife. The following regulations are in place to protect you and your dog, and also to protect wildlife and lake inhabitants. Respect Nature.
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Be prepared. Carry bear spray and air horns and keep them handy.
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Keep dogs on a leash and under control at all times, including at individual campsites, lakeside and in the water. Leash not exceeding 2 metres (6 feet)
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Never leave animals unattended.
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Keep all food in sealed containers, preferably in coolers and in the trunk of your vehicle.
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DO NOT FEED THE WILD ANIMALS! STAY SAFE!
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Ensure pets do not make excessive noise, or disturb other persons.
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Pets are not permitted in common areas.
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Also campers should take anything left behind from their dog, such as food scraps, bones, toys and dog waste. Poop and scoop applies at all times.
Campsites and property must be kept clean and tidy at all times. KEEP OUR LAKE AND CREEK CLEAN. No dumping foreign debris (ie. garbage, cans, bottles, fuel or liquids). If a campsite, or other area on property is left untidy, a fee of $75.00 or greater, will be charged to your credit card.
Garbage and Recycling
All garbage and recycling, including beverage cans are to be taken with you and disposed of properly.
Swimming, boating and other lake activities are unsupervised. Use at your own risk. Parents/guardians are responsible for their child’s safety.
Although we are pretty isolated, we do have relatively close neighbors to the south and locals driving by. We would like to keep good relations with others in our community, so please respect their privacy, property and keep noise to a minimum. Rowdy behavior, excessive noise, or swearing will not be tolerated.
No firearms
No Hunting
Fireworks are prohibited, except by pre-approved resort staff for specific designated holidays and special occasions.
NO SMOKING IN, OR IN CLOSE PROXIMITY, TO ANY BUILDINGS AND COMMON AREAS ON PROPERTY. If you smoke, please keep things clean and prevent forest fires, by making sure to fully extinguish your butts and dispose of them in ash trays, or proper containers for later safe disposal. DO NOT FLICK BUTTS ON PROPERTY!
Orren Creek Ranch assumes no responsibility whatsoever for personal injury or loss/damage to vehicles or personal property of any kind.
Alcoholic Beverages
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Alcohol / Cannabis may only be consumed on a registered campsite.
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Alcohol / Cannabis are not permitted in day-use or public areas including picnic shelters.
Firewood
Please help us protect our forests and do not bring firewood from home. Moving firewood, even just a few kilometres away, can spread invasive and destructive insect species such as the Emerald Ash Borer and Asian long-horned beetle to our forests. Firewood is available onsite. Any remaining firewood shall not leave the designated fire pit areas.
PROPERLY PLAN OUTDOOR HIKES AND EXCURSIONS. Ensure you have enough time to get back before dark. Don’t venture off alone. Always travel in pairs or groups. Take walkie talkies and cell phones if you have them. Make sure to take water and emergency supplies (i.e. flashlight/batteries, water-proof matches, band aids, power bar, and poncho). Wear proper attire. Let someone know where you are going and when you plan to be back.
Thank you for respecting our property and our policies, guidelines and etiquette. Following these, ensures a safe and fun camping experience for all! Enjoy your stay!
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PRIVACY POLICY
At Orren Creek Ranch - Wilderness Resort (“Resort”), the privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information. We may update this hotel privacy policy from time to time, so please check here frequently. We will not disclose identifiable user information to any third party without consent.
Our resort is committed to safeguarding your privacy while visiting the Resort website, namely, www.orrencreekranch.com, (hereinafter all identified URLs are collectively referred to as the "Site"). Our goal is to provide you with an Internet experience that delivers the information, resources and services that are most relevant to you. To achieve this goal, part of the operation of the site includes the gathering of certain types of information about site users.
Because we understand that your privacy is important, we wish to explain the types of information we gather and the way in which we use it. This Privacy Policy applies to the Site.
This Privacy Policy covers two types of information gathered at the Site, personal and aggregated. The term "personal information" refers to data you voluntarily provide in connection with use of the site that identifies you and/or the company on whose behalf you are accessing and using the site. Personal information includes, e.g., data submitted in connection with our services, such as your name, e-mail address, phone number, company affiliation, physical address and/or certain other personal information. The term "aggregated data" refers to general information regarding visitors and users of the site that relates to use of the website, e.g., traffic patterns, number of visits to certain pages, visits from other web sites or to third-party web sites linked to the website, use of particular services and interest in services, information or features of the site or other parties made available through or found at the site.
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What Information is Collected about You? How Do We Use it?
We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about our Resort, participate in one of our promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name and postal address. In the event you opt to provide us with this information, we will only use it for the purpose specified by you at the bottom of the information gathering form.
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Information Collected on the Site May be Used:
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For identification and verification purposes;
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To respond to your inquiries;
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To plan and purchase Resort accommodations;
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To manage your reservation and stay at Orren Creek Ranch - Wilderness Resort;
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To send newsletters, promotions, and marketing materials that may be of interest to you;
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To respond to your questions or suggestions;
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To personalize and improve the quality of your visit to our Site;
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For employment purposes, including to process applications;
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To comply with the law and to maintain the security of our Site;
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With your consent, or as otherwise disclosed at the time information is collected.
All forms will provide an opt-out button to allow you to choose not to participate in Resort lists and future online marketing. In deciding whether or not to join such lists, please note that they are only used for Resort purposes or in joint promotions with a Resort partner. We do not sell, rent or share any of your personal information with any other party including any third-party joint promoters, nor use it for unapproved commercial purposes. You may request to be removed from our lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe.
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Permission for Use
Orren Creek Ranch - Wilderness Resort may collect and use personal information that you submit at the Site in any manner that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such personal information. At the time you submit personal information or make a request, the intended use of the information you submit will be apparent in the context in which you submit it and/or because the Site states the intended purpose. By submitting personal information at the Site, you are giving your consent and permission for any use that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such personal information, and such consent will be presumed by the Resort, unless you state otherwise at the time you submit the personal information. Please do not request any such communications on behalf of an individual or company if you are not authorized to make the request.
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Protecting Your Information
We would like our Site visitors to feel confident about using the Site to plan and purchase their accommodations, so the Resort is committed to protecting the information we collect. Resort has implemented a security program to keep information that is stored in our systems protected from unauthorized access.
Our Site is hosted in a secure environment. The Site servers/systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you enter personal information during the reservation process, or during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
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Withdrawing Consent to Use
If, after permitting use of your personal information, you later decide that you no longer want the Resort to include you on its mailing list or otherwise contact you or use your personal information in the manner disclosed in this Privacy Policy or at the Site, simply tell us by sending an e-mail, or by clicking on the “Unsubscribe” button at the bottom of our email communication to you.
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Use of Aggregated Data
Orren Creek Ranch is interested in improving the Site and may develop and offer new features and services. We monitor aggregated data regarding use of the Site for marketing purposes and to study, improve and promote use of the Site. In connection with such purposes, the hotel may share aggregated data with third parties collectively and in an anonymous way. Disclosure of aggregated data does not reveal personal information about individual Site users in any way that identifies who they are or how to contact them.
The Resort has two exceptions to that limits the use of personal information:
Resort may monitor and, when we believe in good faith that disclosure is required, disclose information to protect the security, property, assets and/or rights of Resort from unauthorized use, or misuse, of the Site or anything found at the Site.
Our Resort may disclose information when required by law; however, only to the extent necessary and in a manner that seeks to maintain the privacy of the individual.
To enable features at the Site, the Resort may assign one or more "cookies" to your Internet browser. Cookies, among other things, speed navigation through our Site, keep track of information so that you do not have to re-enter it each time you visit our Site, and may provide you with customized content. A cookie is an Internet mechanism composed of a small text file containing a unique identification number that permits a web server to send small pieces of information or text by means of your browser and place them on your computer's hard drive for storage. This text lets the web server know if you have previously visited the web page. Cookies by themselves cannot be used to find out the identity of any user.
We use cookies to collect and maintain aggregated data (such as the number of visitors) to help us see which areas are most popular with our users and improve and update the content on our site. While in the process of browsing our site, you also provide us with information that doesn't reveal your personal identity -- what type of destination you're exploring, for example. We use this aggregated data only as explained in this Privacy Policy. We do not connect aggregated data to any name, address, or other identifying information.
You may occasionally receive cookies from unaffiliated companies or organizations, to the extent they place advertising on our Site or are linked to the Site. These third-party cookies may collect information about you when you "click" on their advertising or content or link. This practice is standard in the Internet industry. Because of the way in which the Internet operates, we cannot control collection of this information by these third parties, and these cookies are not subject to this Privacy Policy.
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Children's Privacy & Parental Consent
Please be aware that the Resort has not designed this site for, and does not intend for it to be used by, anyone under age 18. Accordingly, this website should not be used by anyone under age 18. Our privacy policy prohibits us from accepting users who are under the age of 18. Resort specifically requests that persons under the age of 18 not use this site or submit or post information to the site. Should the hotel inadvertently acquire personal information or other data from users under the age of 18, we will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under age 18 used the site and submitted personal information without solicitation by or permission from Resort.
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Links Provided to Other Sites
Our Site may provide links to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies as us. Therefore, we are not responsible for the privacy policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through this Site, nor can we control the activities of those web sites. We urge you to contact the relevant parties controlling these sites or accessing their on-line policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data.
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Your Consent to this Privacy Policy
Use of the Site signifies your consent, as well as the consent of the company for whom you use the Site and whose information you submit (if any), to this on-line Privacy Policy, including the collection and use of information by Resort, as described in this statement, and also signifies agreement to the terms of use for the Site. Continued access and use of the Site without acceptance of the terms of this Privacy Policy relieves Resort from responsibility to the user.
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Policy Modifications & Contacting the Resort
Orren Creek Ranch - Wilderness Resort reserves the right to change this hotel Privacy Policy at any time; notice of changes will be published on this page. Changes will always be prospective, not retroactive. If you have questions about Orren Creek Ranch - Wilderness Resort website policies, please contact:
Orren Creek Ranch - Wilderness Resort
7017 Little Green Lake Rd.
70 Mile House, BC
Canada
V0K 2K1
360-726-3788